Effective Date: June 21st, 2021
(“Non-PII”) about users of the Sites. These technologies may be used for analyzing
trends, administering the Sites, saving user settings, authentication, tracking user
behavior around the Sites and gathering general demographic information about the
For more general information or instructions on how to opt-out, please contact our Data Protection Officer at [email protected].
If you purchase a service on the Sites, UnlockBase may collect the following PII to
facilitate invoicing, financial reporting and the payment transaction through a thirdparty payment provider: Billing name, billing address including email address, selected
payment method and IP address used for paying. In certain cases, additional data
including but not limited to a photo of the payment card used (showing no Card Holder
Data (CHD) or Sensitive Authentication Data (SAD) but only the last 4 digits of the card
number), may be collected to facilitate transaction risk assessment as instructed by
our third-party payment provider.
Upon registration on the Sites, UnlockBase may, in addition to the information collected about visitors, also collect personally identifiable information (“PII”) about you: Full name/Company name, physical address, phone number, email address and IP address.
UnlockBase uses the collected information to operate and maintain the Sites, to interact with its users and to ensure compliance with Know Your Customer (KYC) regulations. The legal basis for this use of personal data is art. 6(1)(f) of the EU General Data Protection Regulation (GDPR).
UnlockBase may use the collected information to send you promotional emails regarding your previous or current order(s) with UnlockBase and your Wholesale/B2B account (Wholesale/B2B clients only), including but not limited to information about changes in service pricing and availability as well individual service discounts and offers. The legal basis for this use of personal data is art. 6(1)(a) of GDPR. If you no longer wish to receive these emails, you may opt out of them at any point by contacting us at [email protected].
UnlockBase does neither rent nor sell your personal information to third parties. However, UnlockBase may store personal information in locations outside of its direct control, including but not limited to servers or databases located at external hosting providers.
UnlockBase may disclose your information where required to do so by law, if subject to subpoena or other legal proceeding or if UnlockBase reasonably believes that such action is necessary to comply with the law and the reasonable requests of law enforcement, to enforce the Terms of Service or to protect the security or integrity of the Sites and to exercise or protect the rights, property, or personal safety of UnlockBase, its users or others.
UnlockBase may buy or sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Your information may be among the items sold or otherwise transferred in these types of transactions. UnlockBase may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company. You will be notified by email of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
UnlockBase may display personal testimonials of customers on the Sites in addition to other endorsements. With your consent, UnlockBase may post your testimonial along with your name. If you wish to update or delete your testimonial, please contact us at [email protected].
Your information collected by UnlockBase may be stored and processed in the United States and any other country in which UnlockBase or its subsidiaries, affiliates or service providers maintain facilities. UnlockBase may transfer collected information, including but not limited to PII, to affiliated entities or to other third parties across borders and in-between countries or jurisdictions worldwide.
UnlockBase values your privacy and data by ensuring state-of-art data protection technologies
and methods to be applied at all stages of collecting, processing and storing your personal
data. The Sites are protected by the Secure Sockets Layer (SSL) protocol which encrypts any
personal information you enter into registration/login forms before it is sent from your
computer to the Sites while all user data are stored on the UnlockBase servers using the latest
Notwithstanding the aforesaid UnlockBase cannot ensure or warrant the security of any information you transmit to UnlockBase or guarantee that your information on the Sites may not be accessed, disclosed, altered or destroyed by breach of any of UnlockBase’s industry standard physical, technical or managerial safeguards. If you have any questions about security on the Sites, please contact us at [email protected].
In the event that personal information is compromised as a breach of security, UnlockBase will promptly notify its users in compliance with applicable law.
To review, correct, update or delete inaccuracies regarding the information about you that UnlockBase stores, please contact us directly at [email protected]. UnlockBase will address your request within seventy-two hours. Data protection law gives you a range of rights in connection with the processing of your personal data:
- You have the right to request that UnlockBase rectifies or deletes the personal data or restricts the processing of your personal data if you think they are inaccurate.
- You have the right to object against the processing based on UnlockBase’s legitimate interests as a legal basis. UnlockBase is required to assess and act on your request. Additionally, you also have the right to data portability, if applicable.
In compliance with the EU-US Privacy Shield principle, UnlockBase commits to resolve complaints about your privacy and the collection or use of your personal information. EU Data Subjects with questions or concerns about the use of their Personal Data should contact us at [email protected]. If your question or concern cannot be satisfied through this process, UnlockBase has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Framework to the BBB EU Privacy Shield, an independent dispute resolution mechanism operated in the United States by the Council of Better Business Bureaus. If you do not receive timely acknowledgement of your complaint or if your complaint is not satisfactorily addressed by UnlockBase, EU Individuals and Data Subjects should visit http://bbb.org/EU-privacy-shield/for-eu-consumers/ for more information or to file a complaint. The services of the BBB EU Privacy Shield will be provided at no cost to you.
If you are a visitor on the Sites, UnlockBase will retain your information for as long as necessary but for no longer than one year after your last visit to the Sites.
If you have a wholesale account on the Sites, UnlockBase will retain your information for as long as your account is active or as needed to provide you services. UnlockBase will retain and use your information as necessary to comply with legal obligations, resolve disputes and enforce user agreements.
UnlockBase does not knowingly collect or solicit personal information from anyone under the age of 13. In the event that UnlockBase gets to know about the collection of personal information from a child under age 13, UnlockBase will delete that information as quickly as possible. If you believe that UnlockBase might have any information from or about a child under 13, please contact us at [email protected].
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